Find answers to common questions about our services, processes, and patient care.
1. What types of tests do you offer?
We offer a wide range of diagnostic tests including blood panels, urinalysis, COVID-19 PCR, toxicology, and therapeutic drug monitoring. Our lab can also customize tests to meet specific client needs. This ensures healthcare providers and patients get accurate and comprehensive results quickly.
2. Who can submit samples for testing?
Samples can be submitted by healthcare providers, clinics, hospitals, or authorized organizations. In some cases, patients may also submit samples directly through a partner provider. We ensure all submissions follow strict safety and regulatory standards.
3. When will I get my test results?
Standard test results are usually available within 24–48 hours, depending on the type of test. For urgent STAT samples, results can be delivered within 24 hours. Clients can check results anytime through our secure online portal.
4. How do I submit a sample for testing?
Samples can be submitted through our partner clinics, hospitals, or courier services. Each sample must be properly labeled and accompanied by the correct test order form. Our support team can guide you step-by-step to ensure smooth sample submission.
5. What is a STAT sample, and how does it work?
A STAT sample is an urgent test that requires immediate processing and results. We prioritize these samples to deliver results within 24 hours. This service is especially useful for critical medical decisions where time is essential.
6. Who can access my test results?
Test results are only accessible to authorized healthcare providers and the patient, if permitted. Our secure online portal ensures confidentiality and compliance with privacy regulations. This protects sensitive information while making results easy to access.